With our insurance plan, you can get 2/3 of the total items' weight in the case your package gets seized or lost during shipping.
If you do not have insurance, you will only receive 1/3 of the items' price back in those circumstances
You can ask for a refund or exchange for items when they are in the warehouse for up to 1 week. Please note that suppliers will usually only accept if there is a major flaw. Also, there's a return shipping fee of $3